Useful tips for your great holiday at the Hotel Alpenwelt
Booking information
Check in & check out
Your accommodation is available from approx. 2.00 pm. On departure day we kindly ask you to vacate your room by 10.00 am.
Meal arrangements
You can select from the following meal arrangements:
- Half board (in winter)
- All inclusive (in summer)
- Breakfast buffet with vitality corner
For bookings without half board/all inclusive (just with breakfast) € 10,00 will be deducted from the regular price.
Your inclusives
- Free mineral water in your room daily
- Shower gel & soap in the bathroom
- Free use of Wi-Fi
- Admission to our spa & sauna world
- Use of hotel parking facilities
Plus lots of further inclusives as part of the all inclusive arrangement in summer.
Hotel facilities
- Sauna world with Finnish sauna, soft
sauna, steam cabin, infra-red cabin & tepidarium, drinks bar with seating area, relaxation room, adventure showers, newspapers & sauna towels - Bathrobes available at an extra charge
- Fitness room with treadmill, exercise bike, weights bench & stepper, TV plus music
- Panorama roof terrace with view over the mountain world
- Sun terrace: awning, bean bags, seating & loungers
- Hotel lobby & -bar
- Room to store luggage
- Bike cellar as well as ski cellar & heated drying room
- Washing machine & dryer available at an extra charge (€ 5,00 per wash)
- Toddlers' area with slide & soft play area with ball pool, teens' area with football table, darts & computer games
- Children's playground with bouncy castle & trampoline
Car park and underground parking
Free parking is available, plus our hotel offers covered parking for motorbikes. According to availability parking spaces in the hotel's own underground garage are bookable at an extra charge of € 5,00 per space per day.
Non-smoking house
Our 3 star superior hotel is a non-smoking house. Smoking is only permitted on the balcony and outdoors. Thank you for your understanding.
Equipment for babies and toddlers
So that our youngest guests feel at home, we provide cots, highchairs and bike seats.
Rental of sports equipment
You're welcome to rent mountain bikes, snowshoes, sledges and umbrellas from our hotel (according to availability).
Pets
Pets are not permitted in our hotel. Please leave your four-legged friends in the accustomed surroundings.
Guest cards
- At no extra charge in summer:
Flachau Summer Card: All services of the Flachau Summer Card are included from a stay of 1 night. - Discounted mountain/valley trip with starjet 1&2
- At no extra charge in winter:
Salzburger Sportwelt Card - At an extra charge: SalzburgerLand Card (in summer)
Discounts for children
- From 0 to 2 years: free of charge
- Winter:
3 to 13,9 years: 50 % reduction when sharing a room with parents - Summer 2025:
3 to 13,9 years: 49,- per night/ children
Resort tax
The accommodation prices are excluding resort tax.
Single room supplement
summer 2025: € 30,- per night
winter 25/26: € 30,- per night
Short stay supplement
For stays of under 3 nights we charge a supplement of € 10,- per person/ night.
Deposit & payment
To confirm your booking we request you transfer a deposit
(€ 200,00) for each room to our bank account:
- Bank: Raiffeisen Bank Flachau
- IBAN: AT42 3500 4000 0115 4418
- BIC: RVSAAT2S004
Purpose: Period of stay & full name of booking
The remainder should please be paid on evening prior to departure: We accept cash, EC-card and credit cards (Visacard, Mastercard).
Cancellation conditions
Cancellation conditions winter 2025/26 & summer 2025
Room cancellations are only valid in writing
- Up to 3 months prior to arrival no cancellation charges will be made
- In the event of cancellation up to 1 month prior to arrival a fee of 3 nights will be charged
- Within 1 month of arrival or early departure 80% of your booked stay will be charged
Austrian Hotel Regulations apply.
Hotel-own travel protection & travel insurance
- "ALPENWELT travel protection" - more information: Menu/ Hotel-own travel protection.
- A booking is a purchase agreement. In the event of cancellation, late arrival and early departure cancellation fees will be charged. As unforseen circumstances can occur (illness, accident...) we recommend you take out travel insurance.
Miscellaneous
All prices in Euro. Subject to change. Errors and omissions excepted.
